At Seed Connect, we are committed to delivering premium-quality cannabis seeds and supporting your successful growing journey. However, germination success can be influenced by factors beyond our control, such as storage conditions, planting techniques, and environmental factors.
To give you confidence in your purchase, we offer a Limited Germination Guarantee, backed by clear guidelines to ensure a fair and streamlined process. Please read our policy carefully before submitting a claim.
Recommended Germination Method
For best results, we strongly recommend following the germination steps outlined in our official guide: How to Germinate Weed Seeds.
Key Points:
- Use the floating-on-water method for feminized seeds only.
- For autoflower seeds, plant directly into soil without transplanting to avoid stunting.
Following these instructions significantly increases the likelihood of successful germination.
Our Limited Germination Guarantee
Seed Connect guarantees at least 90% germination success for seeds purchased directly from us, provided you follow the recommended method.
If fewer than 90% of your seeds germinate after adhering to our guidelines, you may file a claim within 30 days of purchase.
Claim Guidelines
To make a claim, you must provide video evidence documenting the following steps:
- Unboxing and Seed Packet Opening: Record as you open the package and remove the seeds.
- Germination Process: Demonstrate the full germination process as described in our guide.
- Outcome: Show the results after 1-3 days, clearly indicating which seeds failed to germinate.
Submission Options:
- Text or WhatsApp (Fastest): Send your video evidence and a brief description of the issue to our back office at 480.297.4152.
Claim Resolution
Once our team reviews and approves your claim:
- Replacement Option: We will send replacement seeds with your next order. (Shipping fees apply if sent separately.)
- Store Credit Option: If preferred, we’ll issue a store credit equal to the value of the ungerminated seeds.
Important: Claims are only valid when the recommended germination method is followed, as shown in your video.
Policy Exclusions
- Bonus and Discounted Seeds: Seeds provided as free extras or purchased during sales/promotions are not covered by this guarantee.
- Improper Methods: Claims where alternative germination methods are used cannot be honored.
This policy helps us maintain the integrity of our guarantee while ensuring quality seeds for all customers.
Quick Tips for Success
- Store seeds in a cool, dark place until use.
- Follow our guide closely to optimize germination conditions.
We appreciate your trust in Seed Connect and are here to support your growing journey. If you have any questions, feel free to reach out to our support team.
Happy Growing!
